Diamond Hotel

Extremely courteous behavior of the staff. Prompt service.

The tariff for foods is a little on the higher side.

Everything is fine, the price is a bit high. The staff members are cordial and take care of every need of the guests perfectly.

Pricing is a bit higher

Location, Courteous staff.

Takes longer than usual time when you order food.

Everything was good.

Communication was an issue. I couldn't reply back on the email received (non-reply id). The phone number mentioned on the booking is not working.The hotel felt over-priced

I did not take breakfast. The hotel is suitable for a comfortable stay and located centrally. Reachability of temples is good. Car parking is available. Courtious staff

slightly priced high

Clean and renovated

Slow internet and slow room service

It was a bad experience for my parents.They were denied breakfast initially despite booking breakfast in the package due to the mismanagement and confusion from the staff who did the bookings. This caused a lot of inconvenience for my parents .Later on they apologized but damage was already done .I am not visiting this hotel again.

I did not take breakfast , but the general ambience, cleanliness were all very well kept. Staff members had an excellent sense of gratitude and calmness. I wish them success from all zones and bless all staff member of over 4.5 decades of immaculate service.

Excellent customer service. Ajay Kumar and Manish Gupta at the front desk were exceptional and very helpful.

The bathroom facilities needs improvement.

The location of the Hotel.

The cost of the room considering the facilities. Plus for a room of 6.5k a day breakfast was not included.

The staff was really very courteous and helped us with each request. The food was also amazing and we really had an amazing time there. The location is also perfect as all major points are nearby.Rooms are clean, room service is also exceptional.

Nice and centrally located ! Good staff! Good Restraunt. Will stay next visit again

The hotel serves a mixed cuisine of Veg and Non-Veg dishes. Since we were pure vegetarians we preferred not to eat in the hotel. We ate Kerala Cafe and Bikanerwala which is very nearby.

The hotel called and threatened to cancel the booking 2 days before the Booking.com day if we did not pay any advance. We refused and explained to them that this was not inline with Booking.com terms and conditions. They didn't seem to bother. Finally after much of persuasion they agreed to retain the booking.Housekeeping was not adequate. They did tidy the room well. However, missed on minor items like missing to replace the floor mats. As in any tourist serving hotel they did not subscribe for the TV Channels until we insisted on. Location is a bit away from the Ghats. However, this was by our choice also.

Lacks variety. Nothing sweet in BF. But staff was very good.

BF is no value for money. Add muffins, pancake, Croissants etc.

the property had parking which was one of its biggest assets. all places were close by. staff was very polite.

bathroom where I stayed had a foul smell coming from the wash basin while water drained and this came every time the wash basin was used.

Location is excellent. Closer to the ghats, can take a walk of about 1-2 km to go to ghats or the autos and rickshaws are always accessible to take to any point of interest. Room pricing is fair.For the quality of the food, pricing was on the higher side.

Have been staying at this property for a long time over the years. But now due to short staff, we have to wait for ages for any services to be answered.

Room AC was not working and despite complaining it was not repaired until checkout. Rather allegated that no complaint was made for repair.

Good breakfast

Poor ability to provide timely allocation of roomPoor cleanliness Staff is not trained on customer service Beds are very ordinary and can create back pain for you

Good room, friendly staff, great food. This hotel never ceases to provide great service every time we arrive.

Keep up the good work.

My family stayed here . very convenient location and comfortable stay. Services were very good. Staff were extremely good. And. a surprise element.. I was able to correspond with the staff on reduced stay, and they refunded the balance very promptly.